Digital & CRM Expert

Currently we are looking for our new Digital & CRM Expert to enhance our multichannel customer engagement approach. As a digital specialist you will be responsible for providing operational support for our digital projects across franchises and functions, supporting optimal use, experience and maintenance of digital assets including new implementations.

You will be responsible for the current and new CRM systems, being a local tool owner of Veeva and provide technical expertise and project management for the operation of all portals, apps, systems, CRM system, Veeva, DICE etc., via having a deep understanding of key business dynamics and customers.

Digital & omni-channel responsibilities:

*By understanding the business approach and strategy, providing technical and operational support in the introduction of digital projects

*Support of digital engagement approach as an expert of RTE, CLM and Veeva engage programs, provide technical solutions based on brief from brand managers

*Operational and technical support for the creation and maintenance of HCP Portal

*Execution and support for the internal stakeholders on BeePro and Shamango, upcoming mass mailing system or video usage portal (Kaltura)

*Drive education efforts of all our digital assets and up-coming new implementation for the commercial teams; Support the field force on digital tools using iPad, RTE and other digital tools, to strengthen their skills and explore new possibilities.

*Manage and support the implementation & development of digital analytics tools, ensure design and optimization are created to drive customer value

CRM responsibilities:

*First point of contact and local tool owner for Veeva and (s)he also can help to create training material for the new modules)

*DICE support - Qlik Sense reporting support (hierarchy and data validation, report and training material creation)

*MCCP support - Cycle and call planning (Create the necessary files, support the Field Force and manager colleagues of usage, upload, verify and maintenance the data)

*Setup infrastructure and systems in close alignment with Commercial Excellence team (CRM, Analytics, Dashboards, Insights, etc.) and ensure high data quality and utilization

*Creating data framework integrates traditional pharma data sources but also new data including the one generated with the use of new digital channels, social media and others to support the evolution towards a customer centric business model.

*Maintenance of CRM system including data extraction and monitoring sales standards

*Drive the systematic generation of insights and generating recommendations for the business

Minimum requirements

You will bring to the role:

* BSc or MSc degree , ideally on the field of commercial management or IT

* Fluent English and Hungarian

*Worked in complex multinational experience

*Veeva administrator experience is required

*Pharma industry experience can be an advantage

*System thinking: able to overview and understand complex systems, processes and the interdependecies among the elements of that

*Operational excellence

*Database maintenance, ability to build or refresh database

*Professional usage of excel program

*Good in communication with different stakeholders within and outside of the organization

*Ability to build strong working relationships within the organization